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    Transforming Your Patient Experience - on demand


    SKU: O23WEB28



    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    This webinar — recorded on May 18, 2023 — is eligible for ACMPE and CEU credit.

    A patient’s experience starts before they set foot in your office and continues even after the appointment is over. Do you have the resources you need to provide care throughout? In this webinar, you will learn actionable steps to ensure patients can find your practice online, provide payments and documents with ease, and enjoy a seamless, convenient experience that builds lifetime loyalty. We’ll cover the importance of social media and marketing; seamless check-in and intake; payments and patient communications, and more.

    This 60-minute webinar will provide you with the knowledge to:

    • Identify easy ways your practice can transform your patients’ experience
    • Recognize how lifetime patients are crucial to a thriving practice
    • Review other practices who have used software to transform their practice and processes

    Brought to you by Thryv

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Beginner - Education designed to provide a general understanding of a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: None
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Kelli Henthorn

    Kelli Henthorn
    Regional Training Manager and Thryv Foundation Ambassador, Thryv

    Small business success isn’t just Kelli Henthorn’s livelihood, it’s also in her blood. Raised in a family that owns and operates a small business, Kelli understands the daily demands expected of business owners. Couple her family background with 20 years of experience in sales and new business acquisitions, she then found her natural calling as Regional Training Manager and Thryv Foundation Ambassador. In these roles, Kelli helps employees fine tune their sales call process and educates small businesses on ways to automate and modernize their operations. She is passionate about helping business owners find success by transforming everyday processes into customized solutions that drive efficiency and profitability.

    Technical Requirements

    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.

    You will receive informational emails with login instructions, handout materials and the recording.

    Ask MGMA
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