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    MGMA Top Picks - Operations Management

    Explore our deep dives into this topic via books, certificate programs and more.
    Featured Product

    Operating Policies and Procedures Manual for Medical Practices, 5th Edition

    Featured Book - Operations Management

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    Practice Operations

    Including data that is not found anywhere else, this dataset can be used to benchmark fundamental metrics that show how both patients and employees relate to your organization. The important insights you gather comparing KPIs like hours of operation, wait times, appointment availability, call volume and much more can easily lead to high patient retention and lower employee turnover.

    Better Performers

    If you strive to be the best, know where the best operates at with a specific dataset add-on that shows you only the best performing organizations. Discover top-level metrics in areas like operations, profitability, productivity and value.

    Featured Author

    Adrienne Lloyd


    Adrienne Palmer Lloyd, MHA, FACHE, worked as a healthcare executive for more than 20 years, including 10 years at Mayo Clinic in chief executive and director-level roles and seven years at Duke Health System, serving as the chief administrative officer for Duke Ophthalmology and Surgical Practices. She believes in embracing change and has helped identify and develop physician leaders, merge opposing cultures, and capitalize on diverse strengths to build successful, integrated teams. She founded Optimize Healthcare to help other healthcare executives and physician leaders reshape their organizations. Her signature Day Zero Blueprintâ„¢ program is helping transform leaders and organizations as they shift the belief that they need to do it alone or sacrifice what is important to them. She incorporates her training as a John Maxwell Certified Coach and Lean/Six Sigma expert to provide program participants and audiences with time-saving strategies and templates.

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