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In this episode of the MGMA Insights podcast, we’re joined by Jessica Ellis-Wilson, CMPE, principal, Practical Management and Leadership Consulting. Ellis-Wilson is a coach, speaker and past guest who recently gave a presentation on diversity, equity and inclusion at MGMA's face-to-face and virtual MPE: Leaders Conference events. She's found through research that "many of our daily pain points like isolation, societal disparities and inequities, and systemic bias can be assuaged – if not eliminated – by embracing empathy, compassion, and kindness for ourselves and those around us."
Resources Ellis-Wilson referenced during the episode include:
- Compassionomics, by Stephen Trzeciak and Anthony Mazzarelli
- The Empathy Effect, by Helen Riess
- Blindspot: Hidden Biases of Good People, by Mahzarin Banaji and Anthony Greenwald
Additional resources:
- Leadership strategies for confronting our implicit biases
- Battling Bias: Racial bias and its effects on patient care
- How medical practices can continue the journey toward diversity, acceptance and inclusion
This episode is sponsored by:
- CareCloud - Click here to get your free revenue cycle assessment.
- MDVIP - Click here to learn how your group can increase patient satisfaction and loyalty.
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The MGMA Insights podcast is produced by Daniel Williams, Rob Ketcham and Decklan McGee.
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