Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal Consultant, Practical Management, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients.
Ellis-Wilson presented a session on the topic at MGMA's virtual Medical Practice Excellence Conference.
You can take the bias test mentioned in this episode at implicit.harvard.edu.
Additional resources:
- Battling Bias: Racial bias and its effects on patient care (MGMA Insight article)
- Implicit bias: the importance of self-awareness for patient care and in the workplace (MGMA Stat)
- Overcoming unintentional bias in the healthcare hiring process (MGMA Insight article)
- Insights: Unintentional bias, LGBTQ patient care and workplace diversity (MGMA Insights podcast)
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Thanks to Payspan and CareCredit for sponsoring this episode.
