Leadership strategies for confronting our implicit biases

Podcast - November 24, 2020

Leadership Development

Quality & Patient Experience

Culture & Engagement

Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal Consultant, Practical Management, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients. 

Ellis-Wilson presented a session on the topic at MGMA's virtual Medical Practice Excellence Conference

You can take the bias test mentioned in this episode at implicit.harvard.edu

Additional resources:

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Thanks to Payspan and CareCredit for sponsoring this episode.
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