Turn operational metrics into practice-wide success.
Get the benchmarks you need to optimize your practice.
MGMA DataDive Practice Operations creates fundamental organizational change by focusing on the daily experiences of your customers, patients and employees. This one-of-a-kind data set represents operational data from over 2,300 organizations. It includes data that is not found anywhere else, which delivers fundamental metrics that show how both patients and employees relate to your organization.
The important insights you gather comparing key performance indicators (KPIs) like hours of operation, wait times, appointment availability, call volume and much more can easily lead to high patient retention and lower employee turnover. These are insights that are essential to the progress of healthcare practices and operations.
Find the right data to benchmark your operations
So you can make a proper apples-to-apples comparison, the Practice Operations data set is highly-filterable across numerous patient, physician and operations benchmarks.
Capture metrics on KPIs in these areas:
- Patient portal
- Call center
- Turnover & hire rates
Measure customer experience through insights such as:
- Patient satisfaction surveys
- Employee and provider satisfaction surveys
- Claims data (including claims posted, claims denied and charge posting lag time)
- Patient portal usage
- Call center data (like FTE levels, call volume or call abandonment rate)
Filter benchmarking data by:
- All practices
- Better performing practices
- Geographic section
- Number of FTE physicians
- Organization ownership
- Practice specialty
Go beyond benchmarks and filters with advanced analysis tools:
- Custom group data
- Custom specialty builder
- Percentiles between 10-90
What is MGMA DataDive Practice Operations?
See DataDive Practice Operations in action
This only scratches the surface of the potential insights this powerful data set can provide. To get the full picture that includes a complete list of benchmarks and filters, fill out the form to the right and a DataDive expert will reach out to walk you through our demo.
About MGMA DataDive
MGMA DataDive is an industry-wide data set that includes thousands of metrics that you can use to benchmark almost any area of your practice. This is healthcare's most reliable benchmarking resource, and it's helped professionals and practices of all sizes determine how they stack up in the marketplace. Pick your data set to pinpoint success and uncover opportunities using detailed filtering to generate side-by-side comparisons of your practice's performance vs. your regional and national industry peers.