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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for November 17, 2026, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

Most medical groups are investing in more technology to improve patient access- online scheduling, AI voice agents, two-way texting, digital waitlists. Yet a new national survey of 416 medical practice leaders by MGMA and Relatient reveals a striking paradox: practices using the most access tools were no more likely to improve than those using the fewest.

What actually separates practices gaining ground? Coordination. High-coordination practices, those with consistent scheduling rules, current provider templates, and clear handoffs across every channel, were nine times more likely to report improved access than low-coordination practices. The same gap held true for AI users. Mid-size groups with 21–75 physicians fared worst of all, with just 6% reporting improvement despite using more tools than their smaller peers.

In this webinar, Relatient's Chief Product Officer will unpack the survey findings and what they mean for how medical groups should think about their access infrastructure. A specialty practice leader will then share a firsthand case study on how they applied the principles of coordinated, intelligent access  and the measurable results that followed.

This 60-minute webinar will provide you with the knowledge to:

• Examine national survey data revealing why tool count alone fails to predict access improvement — and what coordination factors actually drive results across practices of all sizes
• Organize the operational building blocks of an intelligent access model, including scheduling rule governance, provider template management, and AI handoff design, and assess where gaps may exist in their own organization
• Prepare real-world strategies from a specialty practice’s patient access transformation to prioritize practical, high-impact improvements in their own scheduling infrastructure

Brought to you by Relatient

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website's privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• ACHE, American College of Healthcare Executives Qualified Education
• CPE, Continuing Professional Education for accountants
  • Attendance at the live instructor-led program  
• CEU, generic continuing education credit
• PDC, professional development credits for the Society for Human Resource Management (SHRM)

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This webinar is brought to you by Relatient. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.