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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for September 3, 2026, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE and CEU credit, and will be made available as a recording.

Healthcare organizations continue to face significant challenges related to workforce capacity, patient engagement, and value-based care performance. This session explores strategies organizations have used to address these interconnected issues through a combination of technology-enabled workflows and human support. Attendees will examine approaches to managing staffing demands, improving patient outreach and appointment adherence, and strengthening care coordination efforts.

Using real-world examples, presenters will discuss structured outreach protocols designed to support appointment scheduling, reduce missed visits, improve follow-up completion, and enhance patient engagement. The session will also explore how these efforts can contribute to care gap closure and other value-based care objectives. Participants will leave with practical insights and considerations for implementing scalable patient engagement and operational improvement strategies within their own organizations.

This 60-minute webinar will provide you with the knowledge to:

• Evaluate approaches for addressing staffing and workforce challenges while balancing service quality and operational efficiency
• Examine patient outreach strategies that support appointment adherence, preventive care scheduling, and post-visit follow-up
• Identify opportunities to improve care coordination and support value-based care goals through enhanced patient engagement initiatives‌

Brought to you by Third Way Health

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This webinar is sponsored by Third Way Health. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.