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    Scaling Up: Expert Guidance to Sustainable Growth



    SKU: 25WEB06

    Member PriceFREE


    Member Price:


    Available Credits
    • ACMPE: 1.00
    • ACHE: 1.00
    • CEU: 1.00
    • PDC: 1.00
    • CME: 1.00
    • CPE: 1.00


    Please log in, add this to your cart and complete the purchase to register.

     If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.


    This webinar – scheduled for August 27, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CME (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

    Pursuing growth and a commitment to enhancing patient access and outcomes are crucial to the ongoing success of a medical practice. Yet many healthcare leaders are focused on staying afloat in the midst of rising operating expenses and ongoing staffing shortages. To help medical practice leaders get beyond their seemingly endless day-to-day hurdles and position their organizations for growth, this presentation by an expert panel of MGMA Consultants will share creative and insightful tactics for ongoing practice growth. Attendees can expect to hear actionable strategies from spirited are and professionally diverse healthcare leaders with hands-on experience.

    This 60-minute webinar will provide you with the knowledge to:

    • Outline key strategies for overcoming operational and economic challenges in healthcare practices
    • Prepare best practices for enhancing patient access and satisfaction driving practice growth
    • Point out how to leverage industry experts to improve organizational performance and sustainability

    Visit MGMA Consulting to explore how our expertise can offer a unique and tailored approach to achieving your organization’s goals.

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • ACHE, American College of Healthcare Executives Qualified Education
    • CME, licensed physicians (MD/DO)
    • CPE, Continuing Professional Education for accountants
      • Attendance at the live instructor-led program  
    • CEU, generic continuing education credit
    • PDC, professional development credits for the Society for Human Resource Management (SHRM)

    For detailed continuing education credit information, click here.

    **PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

    Picture of Katie Lawrence

    Katie Lawrence, MHA, CMPE
    Consultant, MGMA
    Founder and Principal, Willow Strategy Group

    Katie Lawrence has nearly 20 years of experience in executive leadership and change management. Her passion is simple: to partner with leaders to create organizational cultures where team members, leaders, and the business itself all flourish together.

    Katie has deep industry experience in healthcare, yet the skills and systems she teaches cut across all industries to shape resilient leaders and teams. Today’s working world requires knowledge of tools and techniques for excelling in leadership while avoiding burnout and personal exhaustion. She provides insight and inspiration for confidence among leaders of all experience levels. Her energy is palpable – whether the audience is live in the room or streaming through a computer screen. She provides real life examples to connect concepts to action, empowering leaders with tools they can put into use immediately.

    Katie has spent the majority of her career fostering growth in the Prisma Health medical group through escalating leadership roles that have crossed clinical departments and geography. Managing through partnerships and influence, Katie leads projects that focus on improving all aspects of the Quadruple Aim: patient experience, clinical quality, cost management, and provider/employee experience. 

    Katie is the principal consultant with Willow Strategy Group. Willow Strategy Group partners with healthcare organizations and individual leaders to enhance culture, leadership skills, and interpersonal dynamics. She holds an undergraduate degree in Economics and Spanish from Furman University and a Masters in Health Administration from the Medical University of SC. She has presented to audiences of all sizes through webinars and at conferences and events across the country.

    Picture of Adrienne Palmer Lloyd

    Adrienne Palmer Lloyd, MHA, FACHE
    Consultant, MGMA
    CEO/Founder, Optimize Healthcare

    Request Adrienne Lloyd's Consulting Assistance

    Adrienne Lloyd helps healthcare leaders and practice owners build top-tier organizations with empowered teams and optimized processes so they can reduce burnout and scale to serve more patients while achieving their personal and professional goals.
    Adrienne worked as a healthcare executive for more than 20 years, including 10 years at Mayo Clinic in chief executive and director-level roles and seven years at Duke Health System, serving as the chief administrative officer for Duke Ophthalmology and Surgical Practices.
    She spent most of her career helping improve organizations, while driving integrations and building teams that worked together to improve the patient and organizational experience. Thanks to these initiatives, she has helped generate more than $250M in financial, patient care and team improvements.
    She founded Optimize Healthcare to help other healthcare executives and physician leaders reshape their organizations. Her signature Day Zero Blueprint™ program is helping transform leaders and organizations as they shift the belief that they need to do it alone or sacrifice what is important to them. She incorporates her training as a John Maxwell Certified Coach and Lean/Six Sigma expert to provide program participants and audiences with time-saving strategies and templates.

    Picture of Shawntea "Taya" Gordon

    Shawntea "Taya" Gordon, MBA, FACMPE, CMOM
    Consultant, MGMA
    Chief Revenue Officer, H4 Technology, LLC

    Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Summa Cum Laude.

    She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

    A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

    Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

    Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.

    Technical Requirements

    Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

    This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.   

    Review this resource for participating in Zoom Webinars or test your connection here.

    Refund Policy

    This is a member-exclusive webinar. There is no registration fee.

    Live Instructor Cancellation Policy
    If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

    Contact the MGMA Service Center for cancellations or refunds:
    877.275.6462, ext. 1888

    Complaint resolution policy
    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.

    Ask MGMA
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