This webinar – recorded on October 27, 2026 – is eligible for ACMPE and CEU credit.

Patient access teams are often caught between two competing demands: managing a constant volume of inbound calls while finding the capacity to proactively reach patients who need care. Annapolis Internal Medicine faced both challenges, with missed calls, long hold times, and limited staff capacity for patient outreach.

In this session, Dr. Titus Abraham and Yvette Stevens of Annapolis Internal Medicine and customer success leader Kristina Kemp will examine how the practice incorporated AI into its patient access strategy across inbound and outbound workflows. Attendees will hear how Annapolis approached workflow selection, implementation, and measurement, including lessons from reducing hold times by 75%, increasing labor capacity by 220%, and expanding into proactive patient outreach. The discussion will provide a practical framework for evaluating where AI can support access operations while improving the experience for patients and staff.

This 60-minute webinar will provide you with the knowledge to:

• Identify patient access workflows where AI and automation can reduce administrative burden and expand staff capacity
• Evaluate operational and patient experience measures for assessing the impact of AI on patient access
• Apply lessons from a primary care implementation to develop a more proactive approach to patient scheduling, communication, and outreach

Brought to you by Assort Health

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

This webinar consisted of a 60-minute presentation and question-and-answer session.

You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.