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    Insights on Staff Burnout and a Solution That Can Help Reduce Administrative Burden



    SKU: 25WEB05





    Available Credits
    • ACMPE: 1.00
    • ACHE: 1.00
    • CEU: 1.00
    • PDC: 1.00
    • CPE: 1.00


    Please log in, add this to your cart and complete the purchase to register.

    If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.


    This webinar – scheduled for September 5, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

    Your staff are the backbone of your practice, their performance and experience are vital to the success of your business. Unfortunately, we’ve seen rising burnout levels in healthcare staff contributing to feelings of dissatisfaction in their work and turnover, which may negatively impact your business’ operations. To address burnout and its affects head on, providers need to understand the driving forces behind it.

    In this session, Claude Royster will share insights from CareCredit’s 2023 Staff Burnout Survey and a related whitepaper “Recognizing Burnout in Healthcare Staff and Ideas for Addressing It,” to thoroughly explore the issue of burnout in the healthcare industry. Claude will discuss the top contributors to burnout, staff attitudes about their jobs, and how a solution like CareCredit can offset some of the administrative burden feeding into burnout.

    This 60-minute webinar will provide you with the knowledge to:

    • Educate audiences on the key factors driving burnout
    • Explore the effects burnout can have on business operations
    • Discuss a solution that can enhance the payments process and help reduce administrative burden

    Brought to you by CareCredit

    Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Beginner - Education designed to provide a general understanding of a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: None
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • ACHE, American College of Healthcare Executives Qualified Education
    • CPE, Continuing Professional Education for accountants
      • Attendance at the live instructor-led program 
    • CEU, generic continuing education credit
    • PDC, professional development credits for the Society for Human Resource Management (SHRM)

    For detailed continuing education credit information, click here.

    **PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

    Claude Royster

    Claude Royster
    Vice President & General Manager of Health & Wellness, Synchrony

    Claude Royster brings over 30 years of sales, account management and operational experience to his role as Vice President & General Manager of Health and Wellness at Synchrony. He is responsible for leading the Wellness sales team with a focus on driving company strategy, growth through its market-leading health and wellness financial solutions, including CareCredit and Allegro, and identifying healthcare market expansion opportunities.  His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership and overall P&L management.

    Prior to joining the Synchrony Wellness team, Claude spent four years in the company’s Payment Solutions division focused on lifestyle markets. In this leadership role, he managed a client development team driving profitable growth in several industries, including music, sporting goods, sewing and crafts. Claude also served as the leader of the Payment Solutions Growth Council team for three years.

    Claude is the co-leader of the Black Experience Diversity Network “BE+” for the Chicago chapter.

    Claude received his bachelors of science degree in Economics from Northern Illinois University where he also played Division I football. Claude enjoys golfing, exercising, grilling and spending time with his family.

    Technical Requirements

    Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

    This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.   

    Review this resource for participating in Zoom Webinars or test your connection here.

    Refund Policy

    This webinar is sponsored by CareCredit. There is no registration fee.

    Live Instructor Cancellation Policy
    If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

    Contact the MGMA Service Center for cancellations or refunds:
    877.275.6462, ext. 1888

    Complaint resolution policy
    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.

    Ask MGMA
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