Gautam “G” Shah joined NextGen Healthcare in 2026 as Chief Product and Strategy Officer. G is leading a significant expansion and evolution of NextGen’s award-winning portfolio of solutions—driving AI-led innovation that reimagines customer experiences and core platforms aligned to a rapidly changing healthcare landscape.

G has an established track record of bringing practices innovative solutions that drive tangible value and outcomes. His 25 years of global experience span product management, AI, digital transformation, clinical workflow optimization, healthcare finance, and patient experience solutions. He has been recognized as a Global Top20 CPO for 3 consecutive years by Products That Count, the world's largest nonprofit community of product managers.

Before coming to NextGen Healthcare, G served as Chief Product Officer at Carelon, where he led product strategy, lifecycle management, go-to-market, and product delivery across a broad portfolio, including analytics, behavioral health, clinical care, data, RCM, utilization management, and AI solutions. Prior to Carelon, G held executive product and business roles in health systems and clinical technology, as well as in other regulated industries.

G holds a Bachelor of Science in Engineering from California State Polytechnic University and an Executive MBA from Pepperdine University. He is a member of the Executive Council for Leadership Change (ECLC) and serves on the board of JCYC, an organization dedicated to enriching the lives of children and youth from diverse, multicultural communities throughout San Francisco. G also has ten patents granted for innovations in experience personalization and service delivery. 

Dr. Shannan Brown is a board-certified optometrist at Michiana Eye Center, where she has provided comprehensive eye care since 2011. She specializes in primary eye care, pre- and post-operative care, contact lenses, and the diagnosis and management of ocular disease. In addition to caring for patients, Dr. Brown is actively involved in advancing the optometry profession through leadership roles with the Indiana Optometric Association and the North Central Optometric Society. Passionate about improving both patient care and practice operations, she brings firsthand experience in how clinical workflow innovation and technology can enhance the provider experience and support better outcomes for patients.

Dr. Keith Nord is a board-certified orthopedic surgeon specializing in hand and upper extremity care at Sports Orthopedics & Spine in Jackson, Tennessee. With a unique background in mechanical engineering, Dr. Nord is passionate about leveraging technology and innovation to improve patient care and clinical workflows. He currently serves as Chairman of Orthopedic Surgery at West Tennessee Healthcare – Jackson-Madison County General Hospital and is certified by the State of Tennessee as a Workers' Compensation Impairment Rater and member of the Tennessee Medical Impairment Registry. Dr. Nord brings a practical, physician-led perspective on operational transformation, workflow redesign, and the role of technology in advancing ambulatory healthcare.

Staci Runyon is the Revenue Cycle Manager at Vistar Eye Center & Roanoke Valley Center for Sight, where she oversees revenue cycle operations and works closely with clinical and administrative teams to improve financial performance and operational efficiency. With firsthand experience navigating the day-to-day realities of ambulatory practice management, Staci is passionate about reducing administrative burden, streamlining workflows, and creating a better experience for both staff and patients. She brings a practical operational perspective on how workflow innovation and technology can help practices improve efficiency while supporting high-quality patient care.