Sarah Kier is a healthcare operations and consulting leader with more than 20 years of experience advising, designing, and operating complex access, capacity, and care delivery models for large health systems and AMCs. Sarah's unique approach combines deep operational credibility and strategic advisory perspective to enable organizations to translate ambition into execution and deliver measurable, sustainable results. She is particularly passionate about aligning people, processes, and technology to create access and capacity models that are operationally excellent; human centered; and trusted by patients, providers, and staff.

Sarah's work focuses on improving how patients connect to care; how providers are supported in delivering it; and how health systems build scalable, resilient platforms for growth and performance. Sarah has led enterprise-wide access center, capacity management, and performance transformations across the full continuum of care, most recently serving as senior vice president of enterprise patient access at Emory Healthcare. In that role, she held system-level responsibility for access strategy and operations across 11 hospitals and more than 220 ambulatory practices. She has successfully guided large-scale technology and workflow transformations, including Epic scheduling optimization, enterprise telephony modernization, and the deployment of digital self-service, telemedicine, and AI-enabled decision support across dozens of specialties. Earlier in her career, Sarah held leadership roles at Northwestern Memorial Hospital and Northwestern Medical Faculty Foundation, where she led surgical scheduling, hospital medicine operations, enterprise technology conversions, and performance improvement initiatives.

Maya Macon is a healthcare operations leader with expertise in ambulatory operations, patient access, physician enterprise optimization, and interim management. She has a track record of translating operational strategy into measurable results. She is Epic Cadence certified and optimizes her deep experience in Epic Ambulatory, Cadence, and eClinicalWorks to redesign workflows, improve provider capacity management, strengthen reporting, and drive adoption across complex healthcare organizations.

At ECG, Maya's work focuses on helping clients improve access, operational performance, and EHR-enabled workflows across complex ambulatory environments. She has supported organizations through provider template redesign, referral operations improvement, scheduling workflow standardization, MyChart self-scheduling, telephony operations, productivity management, front-end revenue cycle improvement, and data-driven performance reporting. Her work balances centralized access service design with the decentralized practice management rigor needed to sustain improvements at the clinic and market level. During a recent engagement for a county health system in California, Maya served as the interim manager for the centralized access center and drove notable improvements in key metrics, including a 17% reduction in call volume, a five-minute reduction in average speed of answer, a 4% improvement in service levels, and a 3% reduction in abandoned calls.