This member-exclusive webinar — recorded on August 27, 2026 — is eligible for ACMPE and CEU credit.

Medical group leaders are being asked to protect margins, expand access and stabilize staffing with little room for wasted effort. The 2026 MGMA DataDive Financials and Operations summary data report gives practice executives a clearer view of how financial performance, patient access and workforce capacity connect across specialties, ownership models and practice sizes. This webinar will highlight major findings from the 2026 report, with attention to key financial benchmarks such as total medical revenue, operating expenses, support staff costs, nonprovider expense, operating margin, payer mix, accounts receivable and revenue cycle performance. The discussion will also examine patient access and operational benchmarks, including appointment availability, wait times, no-show patterns, patient portal use, call volume and call abandonment. Staffing benchmarks — including staffing ratios, role mix, turnover and hiring trends — will be discussed as a practical lens for understanding whether added labor is improving access, productivity and financial yield.

Attendees will leave with a stronger understanding of how to use MGMA benchmarks to compare their practice against similar organizations, identify gaps that deserve attention, and make better decisions about cost control, staffing design, access improvement and operational priorities for the year ahead.

This 60-minute webinar will provide you with the knowledge to:

• Examine major financial benchmarks from the 2026 MGMA DataDive Financials and Operations Data Report, including revenue, expenses, operating margin, accounts receivable and revenue cycle indicators
• Analyze patient access and staffing benchmarks, including appointment availability, wait times, no-shows, portal use, call center activity, staffing ratios, turnover and hiring trends
• Develop practical strategies to connect financial, access and staffing data to operational decisions that improve margin, patient experience and practice performance

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

This webinar consisted of a 60-minute presentation and question-and-answer session.

You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.