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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This member-exclusive webinar – scheduled for August 11, 2026, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CME (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

Medical group leaders are being asked to protect margins, expand access and stabilize staffing with little room for wasted effort. The 2026 MGMA DataDive Financials and Operations summary data report gives practice executives a clearer view of how financial performance, patient access and workforce capacity connect across specialties, ownership models and practice sizes. This webinar will highlight major findings from the 2026 report, with attention to key financial benchmarks such as total medical revenue, operating expenses, support staff costs, nonprovider expense, operating margin, payer mix, accounts receivable and revenue cycle performance. The discussion will also examine patient access and operational benchmarks, including appointment availability, wait times, no-show patterns, patient portal use, call volume and call abandonment. Staffing benchmarks — including staffing ratios, role mix, turnover and hiring trends — will be discussed as a practical lens for understanding whether added labor is improving access, productivity and financial yield.

Attendees will leave with a stronger understanding of how to use MGMA benchmarks to compare their practice against similar organizations, identify gaps that deserve attention, and make better decisions about cost control, staffing design, access improvement and operational priorities for the year ahead.

This 60-minute webinar will provide you with the knowledge to:

• Examine major financial benchmarks from the 2026 MGMA DataDive Financials and Operations Data Report, including revenue, expenses, operating margin, accounts receivable and revenue cycle indicators
• Analyze patient access and staffing benchmarks, including appointment availability, wait times, no-shows, portal use, call center activity, staffing ratios, turnover and hiring trends
• Develop practical strategies to connect financial, access and staffing data to operational decisions that improve margin, patient experience and practice performance

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• ACHE, American College of Healthcare Executives Qualified Education
• CME, licensed physicians (MD/DO)
• CPE, Continuing Professional Education for accountants
  • Attendance at the live instructor-led program 
• CEU, generic continuing education credit
• PDC, professional development credits for the Society for Human Resource Management (SHRM)

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This is a member-exclusive webinar. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.