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    COVID-19 emerged in an era when high-deductible healthcare plans covered nearly 24 million consumers with exceptionally high healthcare premiums and out-of-pocket costs, compared to the insured's income. In this episode of the MGMA Insights podcast, Karen Zupko, president, Karen Zupko & Associates, explains how additional strain caused by this crisis points to the need for healthcare providers to find ways to offer patients a better financial experience, especially as more patients face personal financial issues such as pay reductions, furloughs and job loss that may impact their health coverage and ability to pay for medical care. 

    Click here to access the white paper discussed in this episode. You can also click here to register for an upcoming free MGMA webinar on "Improving Patient Satisfaction and Boosting Collections Through Cost of Care Conversations at the Point of Care." The webinar is eligible for ACMPE, ACHE, CME and CEU credits. 

    โ€‹If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple PodcastsSpotifyStitcher or countless other platforms to make sure you never miss an episode. If you have topics you'd like us to cover or experts you'd like us to interview, email us at, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel

    Thanks to Waystar and CareCredit for sponsoring this episode.


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