It has been 10 years since the Institute of Medicine published Improving Diagnosis in Health Care, declaring diagnostic improvement a professional, moral, and public health imperative—yet diagnostic error remains a major cause of malpractice claims, raising the question: “Are we missing something?”

Analysis of 6000+ malpractice claims (2020–2024) shows office-based care accounts for the largest share of diagnostic-related claims (34%) and highest costs, largely due to deaths and severe injuries. The data reveals key vulnerabilities often missed in real time, including ineffective histories, incomplete assessments, missed consultations, and cognitive bias.

Using a data-informed approach, this session highlights diagnostic error patterns in ambulatory care through real case scenarios, showcases proven patient and provider protection strategies, and concludes with a practical self-assessment tool for participants.

A decade after the Institute of Medicine’s call to action, persistent diagnostic error underscores the complexity and urgency of the issue. Addressing core vulnerabilities, reducing bias, and improving fragmented processes are essential to safer, more reliable care and fewer claims.

Make sure to register here, and we look forward to seeing you at the webinar!

With rising labor costs and burnout at an all-time high, leading revenue cycle teams requires both operational insight and people-first leadership. This session highlights staffing models, automation, and outsourcing options that enhance productivity while maintaining service quality.  The discussion will address how to align team KPIs with organizational strategy so that staff contributions directly support financial outcomes. Leaders will leave with actionable steps to build resilient, high-performing revenue cycle teams.

Make sure to register here, and we look forward to seeing you at the webinar!