Kristin Baird, MHA, BSN, RN

Kristin Baird is a nationally recognized thought leader in patient experience, healthcare culture change, and employee engagement. With more than 25 years of experience as a nurse and hospital executive, she is now a full-time consultant, author, and speaker. As President and CEO of Baird Group, her team helps transform the healthcare experience through culture assessment, mystery shopping, leadership development, employee engagement and customer service skill development. Baird’s proprietary model helps transform the healthcare experience for patients and the people who serve them.