Jamie Mallinger is the general manager of Klara, a conversational patient communication platform that transforms high call volume into streamlined two-way messaging and centralized collaboration. For more than a decade, Jamie has served in leadership roles at such companies as athenahealth, Ovia Health, and Vetsource, always with the same mission: to improve the patient experience, help providers understand what their patients need, and deliver greater efficiencies for medical practices, so that they can get back to doing what they love: providing quality care.