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    PCMH Policies & Procedures Guidebook

    Elizabeth W. Woodcock, MBA, FACMPE, CPC


    ISBN: 978-1-56829-070-6

    SKU: E9061

    Non-Member Price$129.00

    Member Price$79.00


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    This step-by-step resource—provided in Adobe PDF, ePub and Microsoft Word files—is essential for understanding the NCQA’s Patient-Centered Medical Home (PCMH) recognition program. This resource is newly revised and aligned with Version 7 of the NCQA's PCMH Standards and Guidelines (Effective January 1, 2022).

    Keep informed with the PCMH Policies & Procedures Guidebook: Based on the National Committee for Quality Assurance’s PCMH Standards and Guidelines - eBook.

    The goal of the medical home is simple: to obtain the best possible outcomes for patients by coordinating the medical team’s care with available community resources. This care delivery concept is called a patient-centered medical home or PCMH.

    This resource can help your organization no matter where it is in the progression of PCMH adoption. Information in this guidebook can assist in refining patient throughput, education and related processes into a highly functional model, or serve as an outline for the first steps on the journey to becoming a medical home. The PCMH recognition means accepting the imperative to be the most effective coordinator of patient care across all care settings, which may include primary, specialty, ancillary, inpatient and community-based services.

    The PCMH circle of care also includes the patient’s family, caregivers and the broader community. This eBook can help your organization in applying for and obtaining recognition as a medical home through the National Committee for Quality Assurance (NCQA) PCMH program. This electronic book with customizable policies is based on the NCQA’s PCMH Standards and Guidelines.

    A step-by-step guide, this eBook assists your coordination of that journey by providing practical infrastructure in the form of concrete policies and procedures aligned with the NCQA’s PCMH Standards and Guidelines (Version 7: Effective January 1, 2022).

    The PCMH Policies & Procedures Guidebook: Based on the National Committee for Quality Assurance’s PCMH Standards and Guidelines - eBook:

    • Offers sample policies and procedures for you to reference as you complete the NCQA PCMH recognition process
    • Helps the developers of the organization’s policies and procedures to best organize their written documentation at any step in the creation or revision process of a policy and procedure
    • Contains samples of policies and procedures you can easily customize, reproduce and implement for your organization
    • Features a job description for a PCMH health coach and protocols for holding team huddles

    This guidebook provides an effective platform for compliance with “Improvement Activities,” the reporting category for the Merit-based Incentive Payment System (MIPS). Investing in the PCMH Policies & Procedures Guidebook: Based on the National Committee for Quality Assurance’s PCMH Standards and Guidelines - eBook facilitates your practice’s successful participation in MIPS. Medical practices designated as patient-centered medical homes gain full credit for the “Improvement Activity” section.

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    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this book.

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    Elizabeth W. Woodcock

    Written By

    Elizabeth W. Woodcock, MBA, FACMPE, CPC

    Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium® in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Ms. Woodcock has traveled the country as an industry

    researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Ms. Woodcock has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association® (MGMA®) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company. 

    Ms. Woodcock is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions) and The Physician Billing Process (three editions), she is the author of Mastering Patient Flow (four editions), Front Office Success, and PCMH and PCSP Policies and Procedures Guidebooks. She is a frequent contributor to national healthcare publications and a sought-after keynote speaker and trainer. 

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