Body of Knowledge Review Series: Patient Experience, 5th Edition - Preorder Available
Book
Non-Member Price$46.00
Member Price$38.00
eBook
Non-Member Price$41.00
Member Price$34.00
Body of Knowledge Review Series: Patient Experience, 5th Edition - Preorder Available Bundle Options
Body of Knowledge Review Series: 5th Edition - Print Package - Preorder Available
Bundle
330.00
441.0000
Description
Coming Soon: This title is available for preorder. Orders will be fulfilled when the selected format is released.
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Create meaningful patient-centered experiences at every touchpoint.
Patient Experience focuses on the interactions that shape how patients perceive their care. From scheduling and communication to service recovery and advocacy, this volume offers strategies for improving satisfaction, loyalty, access, and trust.
Major sections include:
- Patient-centered care principles
- Access, scheduling, and registration
- Communication and service excellence
- Call center and front-office operations
- Patient advocacy and service recovery
- Experience measurement and improvement
An invaluable resource for organizations committed to delivering exceptional patient experiences and lasting patient loyalty.
About the MGMA Body of Knowledge Review Series
Designed around the MGMA Body of Knowledge, the review series brings together the essential competencies leaders need to successfully manage and grow medical practices. Spanning nine interconnected domains, the series provides a practical framework for navigating the operational, financial, clinical, technological, and strategic challenges facing healthcare organizations today.
Shipping Information
Member Pricing:
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