MGMA Patient Experience Insights is developed by MGMA’s in-house team of editors and subject-matter experts, focused on how patients access, experience, and move through care. This includes appointment access, communication, wait times, service recovery, and the overall patient journey. Grounded in real-world practice challenges, MGMA explores how operational decisions directly impact patient satisfaction and retention. This includes improving scheduling access, reducing delays, enhancing front-desk interactions, and managing online reputation through patient feedback and reviews. The content emphasizes practical strategies to improve both perception and performance — helping practices balance efficiency with empathy. By connecting patient experience to operational and financial outcomes, MGMA provides leaders with tools to strengthen relationships with patients while improving overall practice performance.