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    Using AI to Power a Cutting-Edge Customer Experience in Your Contact Center - on demand


    SKU: O24WEB28





    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    This webinar — recorded on April 30, 2024 — is eligible for ACMPE and CEU credit.

    The transformative power of AI is being harnessed to power better reliability, customer service and cost savings in medical groups nationwide. With the aid of conversational AI, healthcare providers can achieve advanced call routing, chat and other self-service capabilities that enhance patient satisfaction while boosting efficiency by automating manual processes. Join us for this presentation featuring case study examples on bringing together voice, video and more than 20 digital channels and messaging apps into a unified experience for your patients and improved capture of patient information and dashboards to monitor performance.

    This 60-minute webinar will provide you with the knowledge to:

    • Outline the communication channels needed to manage patient communications in your contact center
    • Examine real-world results of conversational AI used in medical groups and health systems today
    • Breakdown the potential for savings, improved customer satisfaction and efficiency from the automation of manual work

    Brought to you by RingCentral

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    John Poli

    John Poli
    Healthcare Industry Principal, RingCentral

    Developing Healthcare Growth Strategy and Driving UCaaS and CCaaS Solutions at RingCentral to transform the Healthcare Industry and improve care management, operations and patient/member and employee experience.

    Executive Experience
    Gartner - Executive Partner
    Senior consultant to Gartner's strategic clients on topics including the CIO/CDO/CTO role, IT strategy, leadership, business operations, and governance.

    P&R Dental Strategies - Chief Executive Officer
    P&R Dental Strategies, Inc. is an industry leading dental benefit and cost containment company, providing nextgeneration analytics and utilization management services.

    CIO & VP Information Technology – Delta Dental WA
    DDWA is the leading oral health insurer in the state of Washington and a leading member of the Delta Dental Provider Association (DDPA).

    Technical Requirements

    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.

    You will receive informational emails with login instructions, handout materials and the recording.

    Ask MGMA
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