Using AI to Power a Cutting-Edge Customer Experience in Your Contact Center

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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for April 30, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE and CEU credit, and will be made available as a recording.

The transformative power of AI is being harnessed to power better reliability, customer service and cost savings in medical groups nationwide. With the aid of conversational AI, healthcare providers can achieve advanced call routing, chat and other self-service capabilities that enhance patient satisfaction while boosting efficiency by automating manual processes. Join us for this presentation featuring case study examples on bringing together voice, video and more than 20 digital channels and messaging apps into a unified experience for your patients and improved capture of patient information and dashboards to monitor performance.

This 60-minute webinar will provide you with the knowledge to:

• Outline the communication channels needed to manage patient communications in your contact center
• Examine real-world results of conversational AI used in medical groups and health systems today
• Breakdown the potential for savings, improved customer satisfaction and efficiency from the automation of manual work

Brought to you by RingCentral

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.  

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation, interactive polls, and a question-and-answer session. You will receive informational emails with login instructions, handout materials and the recording.  

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This webinar is sponsored by RingCentral. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.