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    Using AI to Power a Cutting-Edge Customer Experience in Your Contact Center



    SKU: 24WEB28



    Available Credits
    • ACMPE: 1.00
    • ACHE: 1.00
    • CEU: 1.00
    • PDC: 1.00
    • CPE: 1.00


    Please login, add this to your cart and complete the purchase to register.

    If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.


    This webinar – scheduled for April 30, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

    The transformative power of AI is being harnessed to power better reliability, customer service and cost savings in medical groups nationwide. With the aid of conversational AI, healthcare providers can achieve advanced call routing, chat and other self-service capabilities that enhance patient satisfaction while boosting efficiency by automating manual processes. Join us for this presentation featuring case study examples on bringing together voice, video and more than 20 digital channels and messaging apps into a unified experience for your patients and improved capture of patient information and dashboards to monitor performance.

    This 60-minute webinar will provide you with the knowledge to:

    • Outline the communication channels needed to manage patient communications in your contact center
    • Examine real-world results of conversational AI used in medical groups and health systems today
    • Breakdown the potential for savings, improved customer satisfaction and efficiency from the automation of manual work

    Brought to you by RingCentral

    Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • ACHE, American College of Healthcare Executives Qualified Education
    • CEU, generic continuing education credit
    • CPE, Continuing Professional Education for accountants
          • Attendance at the live instructor-led program 
    • PDC, professional development credits for the Society for Human Resource Management (SHRM)

    For detailed continuing education credit information, click here.

    **PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

    John Poli

    John Poli
    Healthcare Industry Principal, RingCentral

    Developing Healthcare Growth Strategy and Driving UCaaS and CCaaS Solutions at RingCentral to transform the Healthcare Industry and improve care management, operations and patient/member and employee experience.

    Executive Experience
    Gartner - Executive Partner
    Senior consultant to Gartner's strategic clients on topics including the CIO/CDO/CTO role, IT strategy, leadership, business operations, and governance.

    P&R Dental Strategies - Chief Executive Officer
    P&R Dental Strategies, Inc. is an industry leading dental benefit and cost containment company, providing nextgeneration analytics and utilization management services.

    CIO & VP Information Technology – Delta Dental WA
    DDWA is the leading oral health insurer in the state of Washington and a leading member of the Delta Dental Provider Association (DDPA).

    Technical Requirements

    Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.  

    This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation, interactive polls, and a question-and-answer session. You will receive informational emails with login instructions, handout materials and the recording.  

    Review this resource for participating in Zoom Webinars or test your connection here.

    Refund Policy

    This webinar is sponsored by RingCentral. There is no registration fee.

    Live Instructor Cancellation Policy
    If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

    Contact the MGMA Service Center for cancellations or refunds:
    877.275.6462, ext. 1888

    Complaint resolution policy
    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.

    Ask MGMA
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