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    Summit Spotlight | Secrets of the Staffing Fix - on demand


    SKU: O24WEB38





    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    Experience the excellence of the 2024 MGMA Summit by watching this year's highest rates sessions! Delve into the wealth of valuable insights and seamless organization that made our online conference a standout experience, ensuring you don't miss a moment of inspiration.

    This webinar — recorded on May 2, 2024 — is eligible for ACMPE and CEU credit.

    Healthcare leaders and their staff are in pain, desperately trying to cope with an unprecedented labor shortage, epidemic-level resignations and the pressing need for an immediate staffing fix. Surveys suggest more than 60% of nurses plan to leave their current positions within the next three years. Addressing this issue goes beyond recruitment — it's about keeping your existing staff, who may be overworked and burned out. With everyone competing for the same talent, how do you stand out as an employer of choice? This session focuses on the “License to Please” patient experience empowerment bundle, a tool that will help guide you toward solving your staffing crisis with appropriate engagement and retention resources. Audience engagement, including small group activities and question and answer periods, will allow attendees to master the necessary skills and tools to implement in their own facilities. Attendees will learn how to stop the bleeding by finding and retaining quality staff, ultimately addressing their staffing concerns and enhancing patient and employee satisfaction.

    This 60-minute webinar will provide you with the knowledge to:

    • Use proven strategies to recruit, onboard and retain new hires so they never want to leave
    • Manage staff turnover and overtime pressures to ultimately boost profitability
    • Employ high-quality staff for your post vacancies

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 50 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Picture of Brian Lee

    Brian Lee, CSP, Hall of Fame
    Chief Executive Officer, Author, Custom Learning Systems Group Ltd

    Brian Lee is one of North America's leading experts on healthcare patient satisfaction and has authored 10 books, including "Skillful Physician Communication" and "Keep Your Nurses and Healthcare Professionals for Life." Brian founded Custom Learning Systems Group in 1984 and the annual Healthcare Service Excellence Conference, now in its 23rd year. He has been awarded the designation of CSP, Certified Speaking Professional, by the National Speakers Association and was inducted into the Speakers Hall of Fame. Brian’s speaking engagements have taken him to every state and province in North America and to 14 countries. He is a seasoned presenter for various healthcare associations, ranging from rural to national levels, including state, quality, and long-term care sectors.

    Picture of Erin Muck

    Erin Muck, RN, MBA
    Chief Executive Officer, Crawford County Memorial Hospital

    Erin Muck has served as the Chief Executive Officer at Crawford County Memorial Hospital in Denison, IA, for the last three and a half years. She has 31 years of experience working in the healthcare field, specifically rural Critical Access Hospitals, both as an administrator and frontline caregiver. Erin is a registered nurse and served as Chief Nursing Officer at her facility for six years before taking on her position as Chief Executive Officer.  Her expertise spans a diverse range of fields, encompassing nursing, leadership, and business acumen.

    Technical Requirements

    This webinar consisted of a pre-recorded presentation.

    You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.

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