This webinar — recorded on October 14, 2025 — is eligible for ACMPE and CEU credit.

A 2024 MGMA poll revealed a startling statistic: Only 11% of medical groups report that most patients schedule appointments digitally. This leaves call centers carrying the burden and creates barriers to timely care. Provider organizations across various specialties such as orthopedics, dermatology and primary care all share a common challenge – complex physician rules, overburdened staff and high patient demand that amplify the strain.

In this session, leaders from specialty organizations will share how they are redefining patient access through centralized scheduling, call center optimization and digital tools. Panelists will highlight strategies such as self-service scheduling and agentic AI that automate call handling, improve efficiency and ensure patients connect with the right care provider quickly.

This 60-minute webinar will provide you with the knowledge to:

• Implement centralized scheduling models to improve provider utilization, scheduling accuracy and appointment volume
• Enhance call center efficiency and patient satisfaction with digital scheduling and agentic AI
• Apply lessons from specialty groups to modernize patient access with self-service tools

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Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

This webinar consisted of a 60-minute presentation and question-and-answer session.

You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.