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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for September 22, 2026, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE and CEU credit, and will be made available as a recording.

At Mount Graham Regional Medical Center, the emergency services department spent roughly 20 hours each month building and managing staff schedules, relying on emails, text messages, and spreadsheets to keep track of requests, changes, and staffing needs.

Join Kyle Lines, RN, CEN, CPEN, Director of Emergency Services at Mount Graham Regional Medical Center, for a fireside chat on how his team changed its scheduling process to reduce administrative time down to four hours each month, while making it easier for staff to view schedules, swap shifts, and pick up open shifts.

Kyle will discuss what prompted the change, lessons learned along the way, and the impact on both leaders and staff. He'll also share how early results sparked interest from physicians and other departments looking to improve their own scheduling processes.

Kyle will be joined by Harris Sharif, Vice President of Customer Solution Architecture at QGenda, for a conversation about common scheduling challenges and practical ideas healthcare leaders can apply in their own organizations.

This 60-minute webinar will provide you with the knowledge to:

• Recognize common scheduling challenges in a 24/7 healthcare environment
• Describe approaches to improving schedule visibility and workforce flexibility
• Discuss lessons learned from moving away from manual scheduling processes

Brought to you by QGenda

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This webinar is sponsored by QGenda. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.