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 If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for May 14, 2026, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE and CEU credit, and will be made available as a recording.

Healthcare organizations face a mounting retention crisis, with 1 in 3 new hires leaving within 90 days and the cost to replace a single clinician reaching $61,000. This webinar examines the root causes of healthcare turnover — from administrative overload and moral injury to leadership disengagement and the "loyalty tax" that often penalizes tenured staff — and offers a practical framework for building cultures employees choose to stay in.

Central to the session is the CREATE Framework: Communication, Recognition, Environment, Alignment, Trust, and Elevation. Rather than treating culture as a top-down initiative, the session positions culture as the result of everyday behaviors and interactions across the organization. Attendees gain actionable strategies tied to each pillar — from peer-to-peer recognition and multi-channel communication to fostering psychological safety, goal alignment, and career development — to help build workplaces where people genuinely want to remain.

This 60-minute webinar will provide you with the knowledge to:

• Identify the root causes of employee turnover in healthcare
• Apply the CREATE Framework to assess and strengthen workplace culture
• Implement actionable strategies to improve retention

Brought to you by Nectar

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This webinar is sponsored by Nectar. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.