Closing the Access Gap: Turning Patient Demand into Booked Appointments

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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for September 23, 2025, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE and CEU credit, and will be made available as a recording.

Patients are actively seeking care. Providers have availability. Yet the average wait time for an appointment remains 26 days. Why the disconnect?

This panel discussion brings together experts from Zocdoc, The Dermatology Specialists, and Medical Offices of Manhattan to examine the persistent “access gap” in healthcare. Despite growing patient demand, up to 30% of provider capacity goes unused — not due to lack of patients, but because of outdated, manual scheduling systems and fragmented access strategies.

Learn how leading healthcare organizations are closing this gap by modernizing access, automating scheduling, and increasing appointment volume — without overburdening staff. Hear how they are turning every access point into a measurable, bookable, and scalable channel for growth.

This 60-minute webinar will provide you with the knowledge to:

• Implement real-time booking strategies across digital access points to increase patient appointment volume
• Integrate EHR with centralized scheduling tools to streamline and scale appointment workflows
• Optimize operational efficiency by reducing administrative burden, improving patient conversion, and minimizing unused provider capacity

Brought to you by Zocdoc

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

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This webinar is sponsored by Zocdoc. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.