
Operations Management Certificate
Online Course
Non-Member Price$840.00
Member Price$450.00
Available Credits
- ACMPE: 14.00
- CEU: 14.00
Description
Operational excellence is the foundation of every successful medical practice. Healthcare leaders and executives must navigate a complex array of responsibilities — from process improvement to provider compensation and quality initiatives — all while ensuring policies and procedures align with organizational goals. The ability to analyze, optimize and sustain practice operations is critical for delivering efficient, high-quality patient care and long-term organizational success.
This comprehensive online program, built around the MGMA-ACMPE Operations Management Body of Knowledge (BOK), equips healthcare leaders with practical skills in general practice operations, project management and strategic planning. You’ll also explore key areas like healthcare data analytics, supply chain, asset and facility management, information technology and cybersecurity, and communications, marketing and community relations.
By participating, you’ll gain industry-recognized skills through a certificate and credential (OMC) approved by the American College of Medical Practice Executives (ACMPE), boosting your credibility and marketability in the healthcare field.
What can you expect from this certificate?
- Comprehensive curriculum:
- Evaluate core operational functions within a medical practice to improve efficiency, quality and alignment with organizational strategy
- Apply project management, strategic planning and healthcare data analytics to support effective decision-making and operational excellence
- Implement policies for supply chain and facility management, information technology and communications to strengthen practice performance and patient experience
- Flexible learning: Enjoy the convenience of self-paced study that fits your schedule. Course access is active for one year from purchase.
- Expert instruction: Gain insights from industry leaders who will guide you through the nuances of operations management for medical practices.
- Continuing education credits: Successfully complete the program and pass the required exam to earn 14 ACMPE and CEU credits, enhancing your professional qualifications.
- Digital credential: Completing the course and assessment will earn a digital badge of your achievement to add to all digital resumes and social networking platforms.
Looking for further learning?
Check out MGMA's other ACMPE Certificates
Program Overview
Part 1 – General Practice Operations
General practice operations are defined and guided by policies and procedures that ensure patients are scheduled accurately and quickly, patient wait times and visits are efficient and effective, and patients receive quality health care and accurate communications. Once these processes are in place, it is then important to develop a program to consistently improve them, as needed, to achieve sustainable growth, account for changes in the external environment, and keep up with changes within the business itself. Participants of this three-part session will learn about the common sourcing and uses of benchmarking data, the application of total quality management techniques such as Six Sigma and LEAN, and best practices for policies and procedures for patient scheduling, among other operational programs. Attendees will also gain an understanding of various business ventures and ownership types including sole proprietorship, LLCs, partnerships and corporations.
This program will provide you with the knowledge to:
- Manage total quality management techniques such as Six Sigma and LEAN
- Create and upkeep company policies and procedures
- Summarize the different types of organizational ownership models
Assessing and Improving Your Organization
Adrienne Lloyd, MHA, FACHE
CEO/Founder, Optimize Healthcare Consulting
MGMA Consultant
Policies, Procedures and Making It All Work
Katie Lawrence, MHA, CMPE, CMOM
Principal Consultant, Willow Strategy Group
MGMA Consultant
Understanding Organizational Ownership Models
Isabelle Bibet-Kalinyak, JD, MBA
Partner, M&A and Compliance Healthcare Attorney, Pullman & Comley
Part 2 – Project Management and Strategic Planning
Strategic planning in today’s chaotic and challenging times has become paramount to a medical practice’s success. It focuses on longer-term goals and the strategy and tactics to reach those goals. This important process allows all stakeholders to have a clear understanding of the direction of the organization. Whether your strategic goals are big or small, project management methodology can help you achieve them. Participants of this four-part session will learn about the importance of strategic planning in healthcare and how that aligns with mission, vision and values. You will also develop the skillset and tools to successfully manage a project from beginning to end. This certificate program will include an interactive case study on project management.
This program will provide you with the knowledge to:
- Develop organizational goals and needs
- Design business plans aligned with strategy
- Generate a successful project plan and schedule
How to Project Manage Like a Boss
Ava Cannon, PMP, CSM
IT Project Manager, Northwest Partners
Project Management: A Case Study
Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
Consultant, Owen Dahl Consultant
MGMA Consultant
The Importance of Strategic Planning in Healthcare
Ron Holder, MHA, FACMPE, FACHE, CAE
Chief Administrative Officer, Hendrick Health
Hope is Not a Strategy: Strategic Planning for Medical Groups
Will Latham, MBA
President, Latham Consulting Group
Part 3 – Healthcare Data Analytics
The effective management of physician compensation is complex, requiring sophisticated interpersonal and technical skills. The Healthcare Data Analytics certificate program will provide healthcare leaders with a roadmap to design and implement compensation packages that support the practice’s mission. Benchmarking provides a means to assess the competitiveness of physician compensation. This certificate program will show attendees how to assess which benchmarks are needed for a compensation plan, as well as the practice’s goals and strategies. Through examples of quality management initiatives, attendees will learn best practices to design, implement and measure quality care initiatives that ensure patient safety and the consistent delivery of high-quality care.
This program will provide you with the knowledge to:
- Establish a physician compensation plan that aligns with organizational goals
- Assess physician compensation plans via benchmarking tools
- Evaluate performance via analytical processes, such as Lean or total quality improvement programs
Establishing a Physician Compensation Plan That Aligns with Organizational Goals
Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
Consultant, Owen Dahl Consulting
MGMA Consultant
Healthcare Analytics and Benchmarking
Lauren Jones
Customer Success Manager, Clinician Nexus
Andrew Hajde, CMPE
Chief Operating Officer, ABW Medical
Using Quality Initiatives in Daily Operations
Dawn Plested, JD, MBA, FACHE, Esq.
MGMA Consultant
Part 4 – Supply Chain Management and Asset Management
Equipment purchasing and inventory control are key components in the operation of any medical practice. Medical groups must procure and distribute the right goods and services in the right place, at the right time, for the right price, and in the most efficient and effective way possible. Participants in the session will learn how effective management of equipment and inventory requires competence in understanding the organizational objectives of the practice, knowing when to lease equipment and when to buy it, leveraging group purchasing options, and implementing an effective inventory control system. Attendees of this two-part section will also develop a mastery of facility management, learning how the role of design, construction, maintenance, and appearance of a practice’s office play a critical role in the quality of patient care and the efficiency of the organization.
This program will provide you with the knowledge to:
- Determine effective inventory control systems
- Evaluate when to lease and when to purchase medical equipment
- Establish maintenance, safety and security programs
Keys to Successful Supply Chain Management and Asset Management
Les Jebson, MHA, MBA, FACMPE, FACHE
Regional Market Administrator, Prisma Health
Adjunct Lecturer
Part 5 – Information Technology and Cybersecurity
The Information Technology (IT) section within the broader Operations Management Certificate Program will cover the main areas required to effectively lead and make decisions about IT structure, governance, oversight and operations. Almost everything we do in healthcare and within physician groups involves or is dependent on computers or Information Technology Systems. In this session, participants will learn about the optimal way to plan and oversee how the IT needs of the group are handled including clinician involvement, strategy, and in-house versus contracted services. The session will also cover IT integration with Electronic Health Records/EMR’s and billing systems as well as the IT security environment, providing a roadmap to measures you should take to address both known and potential cybersecurity threats.
This program will provide you with the knowledge to:
- Assess technology needs
- Select IT to support operations
- Establish cybersecurity processes and procedures
Developing an Information Technology and Cybersecurity Plan
Lee Holmes, MHA, MBA, FACMPE, FACHE
Founder and CEO, DiaSante
Part 6 – Communications, Marketing and Community Relations
Marketing for a medical practice involves positioning the practice with consumers, patients, competitors, and others in the market as the practice of choice for the services they provide. Typical marketing tasks may include market research, patient needs analysis, strategic decision making about service design, and promotion of the practice. These marketing tasks can be best accomplished when analyzed through the four A’s of marketing for medical practices: access, availability, accountability, and accommodation. Keeping patients at the forefront of your marketing plan will ensure that a practice’s services best match patients’ needs and expectations. This session will address best practices for marketing the practice, effective use of digital technology in building trust with patients and compliant ways to attract and retain patients at your practice.
This program will provide you with the knowledge to:
- Appraise available data to identify key trends, demographic shifts and other economic factors to build an effective marketing plan
- Decide where to invest in digital channels to improve passive patient acquisition
- Develop reporting metrics deliver KPIs that matter when determining marketing success
Communications, Marketing, and Community Relations Plans
Jennifer Thompson
President, Insight Marketing Group
Continuing Education
Delivery method: Self-Paced Study
Learning level: Advanced - Education that builds on an intermediate curriculum, designed to help you synthesize and evaluate complex concepts to create outcomes-based solutions.
Prerequisites: The ability to apply the topic or knowledge area.
Advance preparation: None
Duration: 14 hours
Claiming Credit:
If you wish to claim continuing education credit and the certificate of completion, you must pass the associated exam required by the accrediting organizations. Registration for all four exams is included in the certificate program.
- ACMPE, medical practice administrators in certification and Fellowship through ACMPE
- CEU, generic continuing education unit
For continuing education credit details, click here.
Refund Policy
Certificate courses are available for one full year from the purchase date, unless otherwise specified. Certificates purchased but not yet started will be eligible for a refund within 90 days from the date of purchase. Fees cannot be refunded once the program has been started or completed.
Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.com
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this program.