Return and Refund Policy

Return and Refund Policy

Contact the MGMA Service Center for cancellations or refunds:

Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.com
 
Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with any product purchased through the MGMA Store. 

Refunds for items paid with a check will be processed within 30 days of receiving the returned product. For items paid with a credit card, the return of funds will typically take 2-5 business days.


Return Information by Product

Books
Conferences
Exams
Membership
Online Learning


Books

Physical books may be returned up to 30 days of delivery for a full refund less shipping; however, Ebooks are ineligible for return. Due to the downloadable digital nature of the ineligible items, once the product has been provided to the customer no returns or exchanges are allowed.  


Conferences

  • The Financial Conference
  • The Operations Conference
  • The Data Conference

If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 30 days prior to the expected start of the program. Full registration fees will be refunded within 90 days of the cancellation.

All registration cancellations must be received in writing at the MGMA Service Center, 104 Inverness Terrace East, Englewood, CO 80112-5306, or emailed to service@mgma.com no later than Thursday, Feb. 28, 2019, and are subject to a $150 processing fee. No credit or partial or full refund will be made for failure to attend after this date. Cancellations by telephone will not be accepted.

All hotel cancellations must be made directly with the hotel. Your hotel reservation confirmation will provide details on making changes or canceling your lodging reservation.

If for any reason MGMA must cancel one of its programs or turn you away due to limited attendance, your registration fee will be refunded in full. However, you are responsible for your own airline and hotel reservations. MGMA cannot be held accountable for any cancellation charges caused by program cancellation or attendance limitations.

Please call the MGMA Service Center toll-free at 877.275.6462, ext. 1888, if you must send someone in your place. If the new attendee has a different MGMA status, the registration fee will be adjusted accordingly. For more information on administrative policies such as complaint or refund, please call the MGMA Meetings and Conferences Department toll-free at 877.275.6462, ext. 1875.


Exams

Exams purchased, but not yet started, are eligible for a refund less a $15 processing fee. Exam refunds will be processed within 90 days of the cancellation date. Fees cannot be refunded once an exam is started or completed.
 

Memberships

Pro-rated cancellations are not allowed for memberships. Once a membership has started the full 12 or 24 month commitment is required. Credits will not be given for individual members moving to organizational membership. 


Online Learning

Cancellation requests for online learning vary by product. Please refer to the specific product for more information or contact our MGMA service center. 
 
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