Knowledge Expansion

Structure for success: 10 lessons from a group’s PCMH transformation

Insight Article

Patient Access

Population Health

Lehigh Valley Physician Group in Allentown, Pa., was on the journey to embracing the Patient-Centered Medical Home (PCMH) model in fiscal year 2016. In an employed physician group of about 1,200 providers, 47 of the group’s 171 practice sites would transform in the coming years.

Jonathan Davidson, MA, CAPM, senior project manager for the group, said the concept was “about making sure that the care for … patients is effectively coordinated, especially through the primary care office, so that they are aware of all the different [types of] care that a patient would be getting.”

Davidson and Lori M. Hulse, MSW, MBA, CMPE, MGMA member, vice president of operations for the group, shared these 10 lessons from the group’s journey.

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