Knowledge Expansion

Insights: Unintentional bias, LGBTQ patient care and workplace diversity


Recruitment & Hiring

Quality & Patient Experience

Culture & Engagement

In this diversity-focused episode of the MGMA Insights podcast, we discuss the problems of unintentional bias in hiring practices, improving care for LGBTQ patients and equality for women in leadership roles.

Experts interviewed include:

  • Steve Marsh, President, The Medicus Firm
  • Linda J. Carpenter, PhD, CEO, Carpenter Smith Consulting
  • Jesse Ehrenfeld, MD, MPH, FAMIA, FASA Director, Vanderbilt Program for LGBTQ Health, Vanderbilt University Medical Center

Here are some of the links and references from this week’s show:

All of today's guests can be heard giving their full presentations at MGMA 19 | The Annual Conference. For more information about MGMA19, check out our Annual Conference blog at To register, visit

If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at

MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams.


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