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Insights: Leading organizations through change

Podcast - November 11, 2020

Strategic Planning

Leadership Development

Operations Management

Leaders in healthcare are facing a world that is anything but the status quo. In this episode of the MGMA Insights podcast, Katie Lawrence, MHA, CMPE, Director, Ambulatory Optimization & Integration, Prisma Health, examines how leaders can address change in their organizations to become more successful in engaging team members, physicians, and other stakeholders. As Lawrence says, leadership begins with self, and she discusses how leaders can identify their reactions to changes and how to authentically accept those reactions while understanding that others may not view the same change in the same way.

Lawrence presented a session on the topic at MGMA's virtual Medical Practice Excellence Conference

One source Lawrence says she often turns to is Dr. Brené Brown, a research professor who has spent the past two decades studying courage, vulnerability, shame and empathy. You can click here to learn more about Brown's teachings.

If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple PodcastsGoogle PlaySpotifyStitcher or countless other platforms to make sure you never miss an episode. If you have topics you'd like us to cover or experts you'd like us to interview, email us at, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel

Thanks to Sarepta Therapeutics and Phreesia for sponsoring this episode. Click here to read a recent white paper from Sarepta Therapuetics and click here to read a white paper from Phreesia. 
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