Proposal to Expand Hours and Add Walk-in Access for a Primary Care Office - Business Plan

Fellowship Paper - September 30, 2019

Business Strategy

Daniel Strauch MHA, FACMPE
Project Summary:

This business proposal creates a Convenient Care program for one of the office locations of a hospital-affiliated group practice. The program will include extended hours during week nights and on Saturday mornings as well as walk-in care for patients without appointments. 

The extension of office hours will allow patients to be seen outside of normal work hours, will accommodate add-on appointment slots as acute care needs are identified, and increase the total capacity and volume of patient visits for the office. The plan is to centralize the Convenient Care services at one office which is surrounded by five other Primary Care practice locations, so that weekday evening and Saturday morning referrals could be accommodated at one office. 

The Convenient Care program will be staffed by one provider, one nurse, and one office assistant position. The capacity of that office location will increase by an additional fifty-four (54) appointment slots per week. 

With the identified trend of patients wanting convenient services and with the expected opening of a neighboring Urgent Care Center, this program will help the practice be more competitive. The expansion of services will be promoted primarily to existing patients, but will allow the office location to have a significant increase in total number of patients served. 
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About the Author

Daniel Strauch MHA, FACMPE
Orchard Park, NY
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