Removing patient experience friction points to enhance satisfaction and clinical outcomes

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In this episode of the MGMA Insights podcast, we’re joined by Claude Royster, vice president and general manager, health and wellness specialty markets, CareCredit. As Royster discusses, it’s important to understand that consumerism in healthcare is here to stay. The key to enhancing the patient experience is identifying friction points, such as the patient financial experience, and then creating systems or leveraging technology to minimize them.

You can hear more from Royster about removing patient experience friction points by accessing this free MGMA on-demand webinar. 

Additional resources:

• A blueprint to improve the patient financial experience
• Evolving healthcare to deliver on the human experience: Expanding the patient experience to medical billing and beyond
• Improving the patient financial experience

This episode is sponsored by:

• CareCloud - Click here to get your free revenue cycle assessment.
• MDVIP - Click here to learn how your group can increase patient satisfaction and loyalty. 

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The MGMA Insights podcast is produced by Daniel Williams, Rob Ketcham and Decklan McGee. 

 @MGMAInsightsPod
 @MGMADaniel