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    In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Raidbard and Chin share lessons from their careers in healthcare leadership and strategies for improving engagement. They emphasize the importance of treating employees with respect through genuine communication and flexibility.

    Key Takeaways:
    - Treat all employees, including leadership, with respect through genuine two-way communication
    - Normalize conversations around mental health and make wellness resources accessible to destigmatize issues
    - Foster diversity among staff to better reflect and serve all patient populations
    - Offer flexibility in schedules and work modes to support work-life balance
    - Leverage technology for streamlined workflows, collaboration across locations and data-driven insights
    - Start with building human connections through emotional intelligence and empathy at all levels
    - Recognize and acknowledge good work regularly to boost morale and performance

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    "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA


    Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at If you have a question for our Sr Advisor Cristy Good, email

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