Front office positions in a medical practice are often the source of your highest levels of employee turnover.
Recruiting and hiring for these positions is only one aspect of the job, though. Next comes onboarding and training.
In this podcast episode, Elizabeth W. Woodcock, MBA, FACMPE, CPC, author of multiple books on practice management, discusses how Front Office Success, 2nd Edition, became the basis for a new online learning course, conveniently titled Front Office Success.
Woodcock outlines how high-deductible health plans and increased patient financial responsibility make it more important than ever for your front office staff to understand how to communicate with patients about payments, as well as the importance of systems for managing phones, scheduling and more.

Written By
Chris Harrop serves as Senior Editor on MGMA's Training and Development team, overseeing the Strategy, Growth and Governance vertical. Previous to this, he spent eight years as MGMA's Senior Editorial Manager, leading MGMA's publications team. In that role, he was editor of the quarterly MGMA Connection magazine, weekly MGMA Insights newsletter, and MGMA Stat, a weekly, nationwide polling initiative focus on real-time responses to industry topics. Since 2020, he also has been lead editor on MGMA's data summary reports, giving context to the benchmarks and trends in the MGMA DataDive survey datasets. He also regularly directs and serves as lead author or editor on a variety of industry whitepapers and research reports commissioned by MGMA's solution partners. Prior to MGMA, Chris was a journalist and community newsroom leader in multiple Denver-area news organizations.
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