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    MGMA Stat-prevent-no-shows.03.7.17

    The Medical Group Management Association’s MGMA Stat poll asked healthcare professionals how their organizations prevent patient no-shows. Within the 52.23 percent that indicated they used multiple methods, over a third indicated they used phone calls, text messaging, and email reminders and just under a third used just phone calls and text messaging. For the respondents that indicated their organizations used a single communication method, 29.79 percent stated they called the patient, 3.67 percent used text messaging, and 1.17 percent used email. Only 2.42 percent indicated that their organization did not have an active program to contact patients about an upcoming appointment and over half of the respondents indicated they utilize multiple communication methods. 

    The poll also asked how far in advance did the practice contact the patient.  Regardless whether the patient was contacted by phone, text, or e-mail, about half of the organizations contacted the patient two days before the appointment, and a quarter did so the day before.

    The poll was conducted on March 7, 2017 and had 1,279 responses.

    The MGMA 2016 Practice Operations Report examined the problem that medical groups have with patient no-shows.  The no-show rate varied among specialties with most specialties reporting a median of 5 percent patient no-shows, but neurology and general surgery being higher with an 8 percent no-show rate.


    Our ability at MGMA to provide great resources, education and advocacy depends on a strong feedback loop with healthcare leaders. To be part of this effort, sign up for MGMA Stat and make your voice heard in our weekly polls. Sign up by texting “STAT” to 33550 or visit Polls will be sent to your phone via text message.

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