Interviewing candidates for front office staff positions is an important step in ensuring the smooth and efficient operation of a medical practice. First impressions are crucial, as front office staff are often the initial point of contact for patients. It's crucial to ask questions that evaluate the candidate's customer service and interpersonal skills. Inquire about their experience in handling patient inquiries, scheduling appointments and managing patient records. Strong communication skills, empathy and the ability to remain calm under pressure are essential qualities to look for in candidates. Additionally, assess their knowledge of medical terminology and insurance procedures, as these factors can impact the patient experience and the financial health of the practice.
Download this member resource for thoughtful questions to ask during your candidate interviews.