Provider Relations and Patient Experience Asante Physician Partners
Volunteer Roles: ACMPE Study Group Presenter
Why did you decide to get involved with MGMA?
I worked briefly in healthcare 25+ years ago, then went into retail management for 20 years. When I decided to get back into healthcare management, I knew there would be a steep learning curve, and becoming a CMPE and the FACMPE through MGMA was the perfect way for me to become proficient in today’s healthcare leadership environment.
What do you find most rewarding about volunteering for MGMA?
The people who work for MGMA are quite possibly the nicest and most helpful people you will ever meet. Everyone was so helpful on my journey to achieving my CMPE and FACMPE that I felt it was only right that I try to give back, in whatever small way I could, to MGMA by volunteering wherever I could be useful.
How did you decide that practice management was the career for you?
I have been in management my entire adult life, with over 20 years with one company. Those of you who have been managers for any length of time know what an honor it is to manage a group of highly trained and motivated professionals, and how rewarding a career in management can be. I got back into healthcare precisely because of all of the changes happening in the profession. Change inevitably brings opportunity, and being out of healthcare for so long has given me a fresh set of eyes and an open mind to help my organization embrace and make the most of those opportunities.
What is the best tip you give to people who are just starting a career in practice management?
A good friend of mine who has been in healthcare for over 30 years summed it up best; go slow to go fast. Practice management is incredibly complex, and just when you think you have mastered one area, you discover three other areas you know little or nothing about. Go slow, read all of the great information you can on our profession, especially from MGMA, be a learner for the rest of your life. Being excellent in practice management isn’t a race, it’s a culture and a lifestyle.
What is your favorite book or website or resource for practice managers?
Personally, I love the book The Five Dysfunctions of a Team by Patrick Lencioni. I find it is incredibly useful for establishing an understanding of what trust is, and how trust is the foundation of any relationship. We have to remember that our practices are all made up of people, and when we do the hard but necessary work of understanding where they are coming from and what their needs are, we can begin to see all they bring to the team and how we can all work to our strengths.
How do you relax after a busy work week?
I am so fortunate to live in southern Oregon, where we are surrounded by mountains, forests and rivers. My wife of 28 years and I go on hikes with our three dogs every Saturday and Sunday, and we love to work outdoors when the weather is nice. If its raining, we’ll stay inside by the fire and I’ll make banana pancakes.
What is your top tip for maintaining work/life balance?
My very first manager told me something that I remember to this day, and try to live my life by. She said “You won’t always have this job, but if you are lucky you will always have your family. Make sure you put your family first, and your jobs will sort themselves out”. She was the one who told me if I stay late at work as a manager, it doesn’t show my staff that I am dedicated by staying late, it shows them that I can’t get my job done on time. These things have always stuck, and I tell them to all my staff, especially the managers who are just starting out their careers.