In medical practice management, human resource management requires demonstrating effective staffing strategy, recruitment and retention, training, a performance evaluation process, a personal commitment to enhancing your knowledge base, and compliance with employment law.
Human resource management performance objectives include:
- Establish a job classification system that includes position analysis, job descriptions and working conditions.
- Identify the skills required of competent nonclinical and clinical staff.
- Perform an interview and give reasons for the decision.
- Explain why pre-employment screening, background, criminal and reference checks are vital to the selection process.
Clinical and nonclinical staff retention
- Describe a process to assess and manage employee motivation and teamwork to obtain high performance.
- Develop a strategy to reduce employee turnover.
- Create an employee satisfaction survey that measures employee engagement and creates opportunities to enhance the workplace.
- Explain the benefits of employee assistance programs.
Clinical and nonclinical staff training and development
- Discuss adult learning styles and delivery methods.
- Illustrate a policy and procedure that promotes professional development and continuous learning among physicians and staff.
Staff compensation and benefit plans
- Use market benchmark data to develop a wage and salary strategy that includes merit and cost-of-living increases.
- Explain the management of effective compensation and benefit administration.
- Define and discuss insurance, retirement and severance benefits.
Staff performance evaluation
- Create a performance management review system that includes performance standards, professional development plans, goal setting, schedule for periodic reviews and evaluation tools.
- Develop an incentive program.