Introduction | 1:00-1:05 PM ET
Session 1: Three Factors Influencing a Successful Automation Strategy in Healthcare RCM | 1:05 – 1:35 PM ET
Speaker
Christine Fontaine, CHFP, CRCR Solution Strategist, Waystar
Christine is a Solution Strategist with Waystar, where she assists clients with optimizing technology utilization through process improvement efforts. Christine began her career in healthcare at Memorial Sloan Kettering, moving on to management roles at Montefiore Medical Center and the University of Maryland.
Automation in healthcare is crucial to workforce efficiency. Leveraged properly, automation can solve problems such as targeted revenue leaks, delayed payments, or repetitive tasks. It can also tackle big, broad challenges like compressed margins or staff regularly working below their credentials. In this session, we’ll evaluate these obstacles to workforce efficiency, differentiate between purpose-built vs. task-driven solutions and uncover three key factors to take your healthcare RCM automation to the next level.
Session 2: Design Your Strategic RCM Workplan | 1:40-4:00 PM ET
Speakers
Kem Tolliver, CPC, CMPE, CMOM, Chief Executive Officer, Medical Revenue Cycle Specialists
Taya Gordon, MBA, FACMPE, CMOM, Chief Revenue Cycle Officer, H4 Technology, LLC
Join this session to apply organizational strategic planning concepts to develop a Revenue Cycle Management Strategic Workplan. Participants of this interactive session will formulate their organization's Strategic RCM Workplan, factoring in lessons learned from the pandemic and current and future healthcare workforce, patient care, reimbursement, technology, and regulatory trends. The presenters will address governing entity regulations, clinical documentation, automation optimization, value-based payment trends, workforce optimization, denials and data management, to form a holistic approach to RCM Strategic Planning. The session will allow your organization to minimize barriers that can lead to lost revenue, and case studies will demonstrate how some organizations are leveraging best practices for success. You will receive tools and sample templates to establish strategies for improvement plans that lead to measurable results.