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    The Simple Guide to Patient Access Hiring


    ISBN: 978-1-56829-681-4

    SKU: 1019

    Non-Member Price$29.00

    Member Price$24.00


    ISBN: 978-1-56829-682-1

    SKU: E1019

    Non-Member Price$21.00

    Member Price$16.00


    SKU: PK1019

    Non-Member Price$39.00

    Member Price$34.00


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    ISBN # 978-1-56829-681-4  

    Hiring and firing is not something you do regularly in your practice so how do you handle it when one of your most valued employees has given notice or a long-term staff member just quit? What if your practice is expanding and you need help to define new positions and how to distribute the additional workload? As one in a series of Simple Guides, this manual takes the guesswork and confusion out of recruiting and hiring the best staff.

    This simple guide provides detailed information on patient access positions, the positions that are key to getting your patients through the door of your medical practice, while creating a memorable experience during their visit.

    Use this as step by step resource to:
    • Identify key skillsets: i.e. stellar customer service mindset and others that will support your successful hire
    • Analyze job descriptions: to ensure everyone is clear on performance expectations
    • Interview with situational questions: to give you a better idea of how your candidate will perform in the demanding front office space
    • Access immediate resources: simple forms and templates that can be personalized for your practice
    This is written for anyone who has a hand in the hiring and recruitment process. Use it as a valued resource for direction and support for placing and retaining great staff.
    Table of Contents

    Purpose of the Hiring Guide

    Analyzing Medical Practice Staffing

    Patient-Access Roles within the Medical Practice

    Preparing the Job Description

    The Recruitment Process Reconsidered

    Designing a Hiring Process


    Appendix A: Job Descriptions

    Appendix B: Sample Interview Questions

    About the Authors

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