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    PCSP Policies & Procedures Guidebook - eBook

    Elizabeth W. Woodcock, MBA, FACMPE, CPC

    eBook

    SKU: E9037

    Non-Member Price$129.00

    Member Price$79.00

    Formats:

    eBook
    Non-Member Price:

    $129.00

    Member Price:

    $79.00


    Description

    A step-by-step guide to applying for and obtaining recognition as a patient-centered practice through the NCQA’s Patient-Centered Specialty Practice (PCSP) program.

    As the landscape of healthcare migrates from one focused on disparate, disconnected care to that which features coordinated care across the spectrum of providers and facilities, specialists play a vital role in ensuring the success of healthcare today.

    The goal of the care delivery system is simple: to obtain the best possible outcomes for patients by providing comprehensive, continuous and efficient quality medical care to patients, coordinated across all settings.

    The goal of a specialty practice participating in this new system is to fully participate in a system that is:

    • Subject to a care planning process and the use of evidence-based medicine and other tools (e.g., clinical decision support, performance measurement, and information technology);
    • Coordinated or integrated across all types of providers (e.g., primary care providers, specialists, mental health, home health) and locations (e.g., hospitals, home health agencies, nursing homes);
    • Informed by the patient’s participation in decisions; and
    • Enhanced through processes (e.g., open scheduling and expanded visit hours) that assure adequate access and the use of technology to provide optimal communication among patients, their physicians, and other caregivers.

    The PCSP Policies & Procedures Guidebook can help your organization in applying for and obtaining recognition as a patient-centered practice through the NCQA’s Patient-Centered Specialty Practice program. A step-by-step guide, it assists your coordination of that journey through providing a practice infrastructure in the form of concrete policies and procedures aligned with the NCQA’s 2016 PCSP standards.

    While intended to benefit all specialty practices that seek to become an acknowledged and successful a patient-centered practice, the guidebook adheres to the application of the NCQA’s current PCSP standards.

    This guidebook provides an effective platform for compliance with 'Improvement Activities,' the new reporting category for the Merit-based Incentive Payment System (MIPS). Investing in the PCSP Policies and Procedures Guidebook facilitates your practice's successful participation in the government's new reporting program, which launched on January 1, 2017. By adopting just one of the multitude of policies in the guidebook in 2017, you can eliminate the penalty of 4%, which translates into more than $3,000 for most practices!*

    *Per the Centers for Medicare & Medicaid Services (CMS), “Clinicians can choose to report one measure in the quality performance category; one activity in the improvement activities performance category; or report the required measures of the advancing care information performance category and avoid a negative MIPS payment adjustment. Alternatively, if MIPS eligible clinicians choose to not report even one measure or activity, they will receive the full negative 4 percent adjustment.” Source: CMS QPP Executive Summary, October 14, 2016. The $3,000 is based on an assumed revenue for the physician of $300,000 with 25% of his/her payer mix in Medicare. “Revenue” is assumed to be a proxy for total allowed charges, to which the MIPS penalty will be applied.

    Table of Contents

    PCSP 1: Track and Coordinate Referrals

    Element A: Referral Process and Agreements
    Element B: Referral Content
    Element C: Referral Response

    PCSP 2: Provide Access and Communication

    PCSP 2: PROVIDE ACCESS AND COMMUNICATION
    Element A: Access
    Element B: Electronic Access
    Element C: Specialty Practice Responsibilities
    Element D: Culturally and Linguistically Appropriate Services (CLAS)
    Element E: The Practice Team

    PCSP 3: Identify and Coordinate Patient Populations

    Element A: Patient Information
    Element B: Clinical Data
    Element C: Coordinate Patient Population

    PCSP 4: Care Planning and Support Self-Care Process

    Element A: Care Planning and Support Self-Care Process
    Element B: Medication Management
    Element C: Use Electronic Prescribing

    PCSP 5: Track and Coordinate Care

    Element A: Test Tracking and Follow-Up
    Element B: Referral Tracking and Follow-up
    Element C: Coordinate Care Transitions

    PCSP 6: Measure and Improve Performance

    Element A: Measure Performance
    Element B: Measure Patient/Family Experience
    Elements C and D: Implement and Demonstrate Continuous Quality Improvement and Report Performance
    Element E: Use Certified EHR Technology


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    Elizabeth W. Woodcock

    Written By

    Elizabeth W. Woodcock, MBA, FACMPE, CPC

    Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium® in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Ms. Woodcock has traveled the country as an industry researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Ms. Woodcock has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association® (MGMA®) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company. 

    Ms. Woodcock is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions) and The Physician Billing Process (three editions), she is the author of Mastering Patient Flow (four editions), Front Office Success, and PCMH and PCSP Policies and Procedures Guidebooks. She is a frequent contributor to national healthcare publications and a sought-after keynote speaker and trainer. 



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