Patient access is business-critical for today’s medical practice. Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice’s bottom line. Velocity to treatment is the new competitive advantage for medical practices. 

Patient Access: Tools and Strategies for the Medical Practice addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, call centers, virtual communication, and telehealth. It provides strategies, tools, and resources to help your practice effectively manage the patient access challenge.

With this book, you'll learn to: 

• Balance provider supply and patient demand
• Cultivate a patient access culture
• Determine tactics to streamline call handling
• Develop strategies to optimize scheduling
• Create best practices in telephone management
• Enhance communication with patients and referring physicians
• Provide a detailed road map to design, develop, and manage a call center
• Develop protocols for virtual communication and e-visits
• Select systems that can provide an effective telephone platform
• Benchmark key performance indicators (KPIs) to recommended patient access targets

Chapter 1: Overview
Chapter 2: Strategy
Chapter 3: Scheduling Optimization
Chapter 4: Call Demand and Performance
Chapter 5: Telephone Access Redesign
Chapter 6: Telephone Staffing
Chapter 7: Call Centers
Chapter 8: Virtual Communication and Telehealth
Chapter 9: Communication Tools
Chapter 10: Systems and Technology
Chapter 11: Key Performance Indicators

Patient Access is essential for healthcare leaders who are responsible for designing and implementing a state-of-the-art patient access management system.  Once again, Woodcock and Kegan have distilled the complexities of access management into a practical, must read book.  Healthcare consumers equate access with quality and this newly revised version addresses the fact that patient access has moved beyond simple appointment and telephone system management.  The book identifies the critical components required to enhance patient access in addition to providing tools, resources, best practices and case studies.   It is the roadmap for transformation in patient access management.
 
Christine A. Schon, MPA, MHCDS, FACMPE
Chief Operating Officer
Cheshire Medical Center / Dartmouth Hitchcock
Past Chair, MGMA Board

Everyone wants a silver bullet with respect to understanding healthcare patient access and call management.  However, these are complicated issues with as many facets as providers who practice within our organizations. Elizabeth and Deborah break down these complications into consumable and manageable parts; providing data points and measures that will guide you on how to make sustainable change.
 
Paul Schmitz
Director of Patient Access and Capacity Management
Physician Enterprise Adventist Health System

Member Pricing: 
MGMA members enjoy FREE standard shipping on all purchases. 

Standard and express shipping options are available to customers:
Standard shipping: $9.50 (5-7 business days)
Two-day shipping: $20.00
Overnight shipping: $25.00 (excludes Saturday delivery)

Please call the MGMA Service Center for an international shipping quote.
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.com

After purchasing an MGMA eBook, your files will be available in your account for easy access at any time.

To access your eBook:
• Sign in to your MGMA account
• Visit My Dashboard
• Download your eBook from your Digital Library

eBooks are provided in standard formats (such as PDF and EPUB) and can be read on most computers, tablets, and mobile devices using your preferred eReader app. Format availability varies by title.

All eBook purchases are non-refundable due to the immediate access and downloadable nature of digital content.

Contact the MGMA Service Center for print purchase refunds, assistance with accessing or downloading your eBook, or any general questions:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.com