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    Operating Policies and Procedures Manual for Medical Practices, 5th Edition

    Elizabeth W. Woodcock, MBA, FACMPE, CPC


    ISBN: 9781568293783

    SKU: 8931

    Non-Member Price$220.00

    Member Price$165.00


    SKU: PK8931

    Non-Member Price$230.00

    Member Price$175.00


    SKU: E9028

    Non-Member Price$176.00

    Member Price$145.00


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    Best-selling author Elizabeth Woodcock, MBA, FACMPE, CPC, has updated this popular manual to help busy medical practice executives keep their practices up to date on the latest regulations and operational processes. Keeping practice manuals current can be a daunting task, and developing them in a clear, consistent and compliant way only adds to the burden.

    When you find yourself asking, “Why don’t my employees understand how to get this job done?”, you need a realizable, easy-to-use resource like the Operating Policies and Procedures Manual for Medical Practices, 5th edition to address the problem.

    Updated to reflect an office that is fully automated, this manual is designed for all medical practices regardless of organizational size, type or specialty mix. You’ll receive more than 200 customizable policies and procedures that you can use in your practice today.

    Let the Operating Policies and Procedures Manual for Medical Practices, 5th edition be your guide on the journey to managing a successful practice. This resource makes it simple to develop and maintain your practice’s manual.

    This manual addresses these and other core business functions: 

    • Business office 
    • Clinical care
    • Closing a practice
    • Disaster planning
    • Exposure control
    • Facilities
    • Financial management
    • Information systems
    • Materials management
    • Medical records
    • Medical management
    • Patient administrative services
    • Personnel
    • Privacy and security
    • Scheduling

    All of the manual’s forms, policies and procedures are available for download.

    Table of Contents
    Table of Contents
    • Introduction
    • Chapter  1: Policy Development and Maintenance
    • Chapter  2: Personnel
    • Chapter  3: Scheduling
    • Chapter  4: Patient Administrative Services
    • Chapter  5: Medical Records
    • Chapter  6: Clinical Care
    • Chapter  7: Medication Management
    • Chapter  8: Information Systems
    • Chapter  9: Financial Management
    • Chapter 10: Materials Management
    • Chapter 11: Facilities
    • Chapter 12: Business Office
    • Chapter 13: Disaster Planning
    • Chapter 14: Exposure Control
    • Chapter 15: Closing a Practice
    • Appendices
    • Operating Policy and Procedural Matrix
    • List of Forms
    • Instruction for Electronic Files Download

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    Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this book.

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    Elizabeth W. Woodcock

    Written By

    Elizabeth W. Woodcock, MBA, FACMPE, CPC

    Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium® in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Ms. Woodcock has traveled the country as an industry

    researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Ms. Woodcock has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association® (MGMA®) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company. 

    Ms. Woodcock is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions) and The Physician Billing Process (three editions), she is the author of Mastering Patient Flow (four editions), Front Office Success, and PCMH and PCSP Policies and Procedures Guidebooks. She is a frequent contributor to national healthcare publications and a sought-after keynote speaker and trainer. 

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