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    Leading Successful Teams: How to Create a Winning Culture in Healthcare

    Susan A. Murphy, PhD

    Book

    ISBN: 978-1-56829-093-5

    SKU: 1062

    Non-Member Price$76.50

    Member Price$59.50

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    Non-Member Price:

    $76.50

    Member Price:

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    Description

    Enjoy 15% off until the end of the month!

    Every organization’s systems can be enhanced, and your team’s success in implementing essential improvements depends greatly on your leadership. The results-oriented, system-by-system diagnosis and prescriptions in Leading Successful Teams: How To Create A Winning Culture in Healthcare, 3rd ed, give you the knowledge and tools to improve your practice’s performance.

    Whether you want to fine-tune your practice or manage a complete overhaul of the entire operation, this book provides the answers you need to lead your team to success. This book is endorsed and recommended by the Mayo Clinic and more!


    “Dr. Susan Murphy’s book, Leading Successful Teams, 3rd ed, offers a rich treasure trove of wisdom, experience, and useful guidance in organizational leadership practice. Her words of wisdom have inspired my graduate students at Harvard and the University of North Carolina who have taken her lessons to heart as they develop into our nation’s future health leaders.”

    Edward L. Baker, MD, MPH: Adjunct Professor, Harvard University

    “I am very excited about Dr. Susan Murphy’s third edition of her powerful book, Leading Successful Teams ...As a physician leader, I can tell you that leadership is critically important for bringing teams together to improve efficiency, patient care and patient outcomes.”

    Jonathan A. Leighton, MD: Mayo Clinic

    “Dr. Murphy has been instrumental in guiding and mentoring me through many leadership issues I have encountered throughout my career … I strongly recommend anyone in a leadership role to use her resources, like Leading Successful Teams, to help guide and develop their own skills, as the role of being a leader is not easy by any means.”

    Jeffrey Teraoka, MD: Stanford University


    Table of Contents

    PART 1: ALIGNING THE TEAM WITH PRACTICE GOALS

    CHAPTER 1: Smart Practice Decisions Create a Winning Culture

    CHAPTER 2: Systems Approach 

    CHAPTER 3: Developing the Organization’s Purpose 

    CHAPTER 4: Strategic Planning 

    CHAPTER 5: What Good Are Goals? 

    CHAPTER 6: Leading A Dynamic, Complex Healthcare System 

    CHAPTER 7: Patient Satisfaction

    PART 2: LEADING, COACHING AND MENTORING THE TEAM 

    CHAPTER 8: The Role of Leaders 

    CHAPTER 9: Leading Through Change 

    CHAPTER 10: Burnout and Employee Engagement 

    CHAPTER 11: Situational Leadership Model: From Directing to Delegating 

    CHAPTER 12: Tough, Positive Leadership 

    CHAPTER 13: Running Effective Meetings 

    CHAPTER 14: Managing Your Boss By Managing Upward 

    CHAPTER 15: Creating a Coaching Culture 

    CHAPTER 16: Mentoring 

    CHAPTER 17: Wellness for Leaders 

    PART 3 BUILDING AND REWARDING YOUR TEAM 

    CHAPTER 18: The Role of Compensation and Incentives in Engaging the Team

    CHAPTER 19: Interviewing and Hiring 

    CHAPTER 20: Orientation 

    CHAPTER 21: Developing Team Member Performance Plans 

    CHAPTER 22: Conducting Performance Appraisals 

    PART 4: RELATIONSHIP MANAGEMENT AND THE NEW WORKFORCE 

    CHAPTER 23: Conflict Is Inevitable 

    CHAPTER 24: Managing Conflict 

    CHAPTER 25: Conflict Management and Teambuilding 

    CHAPTER 26: DEI and Implicit Bias 

    CHAPTER 27: Gender Differences 

    CHAPTER 28: Generational Differences

    CHAPTER 29: Tips for a More Positive and Productive Outlook 


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    Susan A. Murphy

    Written By

    Susan A. Murphy, PhD

    Susan Murphy, MBA, PhD, is a business and organizational consultant whose background includes more than 25 years of national and international experience. Murphy’s background combines the three worlds of corporate leadership, academia and management consulting. She has served as an executive in two Fortune 500 corporations, served on the graduate faculty of the University of San Francisco, and provided consulting services to 250 organizations over the course of 20 years. Past clients include the Stanford Medical School, U.S. Air Force, Jet Propulsion Lab and Kaiser Permanente. Murphy wrote the MGMA-published four-book series, Maximizing Performance Management, and is also the author of several other titles, including In the Company of Women, written with coauthor Pat Heim, PhD. Translated into several languages, In the Company of Women has been featured on Good Morning America, Time Magazine, usatoday.com and the British Broadcasting Corporation, and was once selected as Harvard Business School’s Book of the Month. Murphy’s advanced degrees include a master’s in business administration, a master’s in organization development and a doctorate in organizational systems. In 2004, Vanderbilt University honored her with a lifetime achievement award.



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