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This webinar with live product demonstration – scheduled for November 13, 2025, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE and CEU credit, and will be made available as a recording.

For decades, insurance carried the weight of healthcare payments. But today, patients are a rapidly-rising payer class — and the hardest to collect from. Deductibles keep rising, insurance covers less each year, and every dollar of patient responsibility costs more to secure. 

The result: shrinking margins, stalled cash flow, and dissatisfied patients.

In nearly every other industry, both payments and customer interactions have become seamless, digital, and personalized. Healthcare can’t afford to lag behind. Patient A/R is now one of the most urgent levers of financial performance, yet legacy billing workflows were never built for transparency, convenience, or trust.

In this strategy session and live demo of Collectly, RCM Consultant Aaqil Khan and VP of Product Kevin Lunn will show how leading groups are modernizing patient A/R into an experience, not just a process. 

Powered by seamless, bi-directional EHR and PM integration, Collectly reads and writes in real time — personalizing every patient interaction, automating outreach, intake, and follow-up, and posting payments directly back to your system. 

You’ll also meet a special guest: Billie — Collectly’s 24/7 AI RCM agent — who resolves patient billing questions in real time and helps providers lower cost-to-collect without adding headcount. 

Attendees will walk away with a blueprint to protect margins, accelerate A/R, and improve satisfaction for both patients and staff.

This 60-minute webinar with live product demo will provide you with the knowledge to:

• Diagnose the patient-as-payer shift and its impact on margins and cash flow
• Design an experience-first A/R journey with modern, patient-friendly workflows
• Operationalize AI in the revenue cycle with Billie, Collectly’s 24/7 RCM agent

Brought to you by Collectly

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This webinar is sponsored by Collectly. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.