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    Playing for Keeps: Building Culture to Boost Retention in Healthcare - on demand


    SKU: O24WEB09

    Non-Member Price

    Member PriceFREE


    Non-Member Price:

    Member Price:


    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    This webinar — recorded on March 19, 2024 — is eligible for ACMPE and CEU credit.

    As medical practice leaders continue to face economic and staffing challenges, prioritizing culture has never been more important. According to a recent MGMA Stat poll, an astounding 78% of medical group leaders report spending more time on recruitment/interviewing.

    Join us for an interactive webinar to discover how fostering purpose and belonging can improve culture and employee retention. Industry experts from MGMA Consulting will share approaches for establishing an engaging and motivating workplace with strong organizational purpose. Our team brings decades of healthcare experience and industry-leading resources to inform your efforts. Participants will gain insights for aligning daily operations with cultural priorities through effective communication and best practices. This webinar will provide insightful strategies for enhancing your healthcare organization’s culture to boost retention.

    This 60-minute webinar will provide you with the knowledge to:

    • Outline strategies to cultivate shared purpose and foster inclusion across diverse teams
    • Examine frameworks for enhancing employee well-being, engagement and motivation
    • Point out methods for communicating culture vision and aligning operations to enhance culture

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional 
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Picture of Owen Dahl

    Consultant, Owen Dahl Consulting; Consultant, MGMA

    Owen Dahl is a nationally recognized medical practice management consultant with more than 48 years’ experience in consulting and managing medical practices. His expertise includes revenue cycle management, strategic planning, organizational behavior and information systems implementation. Dahl is a recognized national speaker on topics such as Lean, revenue cycle, scenario planning, practice operations, change and disaster preparedness. He is the author of such titles as Think Business – Medical Practice Quality, Efficiency, and Profits and The Medical Practice Disaster Guide Book, and coauthored Lean Six Sigma for the Medical Practice. In addition, he writes and contributes articles that appear in MGMA Connection, Medical Economics, Physicians Practice and several other publications. Dahl received his Bachelor’s degree in hospital administration from Concordia College, Moorhead, Minn., and his MBA from the University of Northern Colorado, Greeley. He has completed doctoral work at NOVA Southeastern University, Fort Lauderdale, Fla.

    Picture of Amy Lafko

    Amy Lafko, MSPT, MBA
    Founder, Cairn Consulting Solutions; Consultant, MGMA

    Amy Lafko, MSPT, MBA, is a leadership and organizational design expert focused on transforming the employee experience at work. The impact of this transformation is an improved bottom line, increased patient satisfaction and less drama in the workplace.  

    Amy founded Cairn Consulting Solutions, LLC, with the knowledge that organizations succeed when the focus is on growing your people to grow your business.  After 20+ years in healthcare leadership and operations, Amy wrote the bestselling book People First: A Proven Method for an Exceptional Healthcare Practice.  She utilizes her experience and evidence-based best practices to help business owners and leaders design their own unique People First organization. 

    Through consulting and training programs, Amy provides expertise in the People First Method to align teams, develop skilled leaders, and design systems to create accountability and higher performance. 

    Amy earned her MSPT from Ithaca College and her MBA from Loyola University of MD.  She is certified in DISC, Driving Forces, Acumen, Emotional Intelligence, and is a Growth Curve Specialist certified in the 7 Stages of GrowthTM.

    Picture of Adrienne Palmer Lloyd

    Adrienne Palmer Lloyd, MHA, FACHE
    CEO/Founder, Optimize Healthcare; Consultant, MGMA

    Adrienne Lloyd helps healthcare leaders and practice owners build top-tier organizations with empowered teams and optimized processes so they can reduce burnout and scale to serve more patients while achieving their personal and professional goals.
    Adrienne worked as a healthcare executive for more than 20 years, including 10 years at Mayo Clinic in chief executive and director-level roles and seven years at Duke Health System, serving as the chief administrative officer for Duke Ophthalmology and Surgical Practices.
    She spent most of her career helping improve organizations, while driving integrations and building teams that worked together to improve the patient and organizational experience. Thanks to these initiatives, she has helped generate more than $250M in financial, patient care and team improvements.
    She founded Optimize Healthcare to help other healthcare executives and physician leaders reshape their organizations. Her signature Day Zero Blueprint™ program is helping transform leaders and organizations as they shift the belief that they need to do it alone or sacrifice what is important to them. She incorporates her training as a John Maxwell Certified Coach and Lean/Six Sigma expert to provide program participants and audiences with time-saving strategies and templates.

    Technical Requirements

    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.

    You will receive informational emails with login instructions, handout materials and the recording.

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