Skip To Navigation Skip To Content Skip To Footer

    Patients are Struggling to Anticipate and Pay for Care. How Can We Bridge that Gap? - on demand


    SKU: O24WEB15



    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00


    This webinar — recorded on August 30, 2023 — is eligible for ACMPE and CEU credit.

    CareCredit, a Synchrony solution, conducted a Lifetime of Healthcare Costs (LOHC) study in 2022 which found that patients underestimated the cost of their annual care by 145%. They are paying more due to rising out-of-pocket costs, high-deductible health plans and decreasing coverage. These financial challenges, coupled with a disconnect between perceived and actual costs, may be preventing many people from getting the care they want, when they need it.

    Synchrony’s CareCredit research findings can help consumers and providers prepare for healthcare expenses. In this webinar, Synchrony’s Claude Royster will discuss the findings and solutions for patients and providers alike. Using the LOHC data as a springboard, Claude will share insights and build awareness on how to best prepare for and navigate the challenges presented by rising healthcare costs.

    This 60-minute webinar will provide you the knowledge to:

    • Understand patients’ perceptions of care costs over a lifetime versus actual costs
    • Address financial challenges via informed discussions with patients
    • Prepare solutions aimed at addressing financial barriers to care

    Brought to you by CareCredit

    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: A basic understanding of the topic or knowledge area.
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar or if you watch the recording, respond to the integrated polls in order to meet the interactivity requirement required by accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.

    Claude Royster

    Claude Royster
    Vice President & General Manager (Wellness), Synchrony

    Claude Royster brings over 30 years of sales, account management and operational experience to his role as Vice President & General Manager (Wellness) at Synchrony. He is responsible for leading the Wellness sales team with a focus on driving company strategy, growth through its market-leading health and wellness financial solutions, including CareCredit and Allegro, and identifying healthcare market expansion opportunities.  His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership and overall P&L management.

    Prior to joining the Synchrony Wellness team, Claude spent four years in the company’s Payment Solutions division focused on lifestyle markets. In this leadership role, he managed a client development team driving profitable growth in several industries, including music, sporting goods, sewing and crafts. Claude also served as the leader of the Payment Solutions Growth Council team for three years.

    Claude also spent nine years at Citigroup managing client relationships and credit growth strategies for Home Depot’s and Sears’ private label card programs. He played a key role as the project manager, integrating Sears’ Shop Your Way loyalty program into Sears’ private label credit card program.

    Claude is the co-leader of the Black Experience Diversity Network “BE+” for the Chicago chapter. He received his bachelor of science degree in economics from Northern Illinois University, where he also played Division I football. Claude enjoys golfing, exercising, outdoor cooking and spending time with his family.

    Technical Requirements

    This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.

    You will receive informational emails with login instructions, handout materials and the recording.

    Ask MGMA
    An error has occurred. The page may no longer respond until reloaded. Reload 🗙